FAIRMONT HOTEL VANCOUVER WELCOMES NEW
GENERAL MANAGER, COLE MILLEN
Fairmont Hotel Vancouver is pleased to announce the appointment of Cole Millen as its new General Manager.
Born in Edmonton and raised in British Columbia, Millen brings a deep connection to the West Coast and a strong foundation in hospitality leadership. He began his career in Victoria after enrolling in the Hotel and Restaurant Administration program at Camosun College, where an early internship at the Coast Harbourside Hotel and Marina confirmed his passion for hotel operations and guest service. He later earned an MBA in Executive Management from Royal Roads University.
Millen has built a distinguished career with Fairmont Hotels and Resorts, holding leadership roles at several of Canada’s most historic properties. Most recently, as General Manager of Fairmont Hotel Macdonald, he led a thoughtful service-elevation initiative that earned the property its first MICHELIN One Key and first Condé Nast Readers’ Choice Award. Previously, as Director of Operations at the Fairmont Empress, Millen played a lead role in the planning and execution of a three-year, $60 million hotel renovation. Known for his people-first leadership approach, he is deeply committed to creating meaningful guest experiences and fostering strong, engaged teams. He is particularly passionate about the heritage, architecture, and legacy that define Fairmont Hotel Vancouver.
“I am honoured to take on the role of General Manager at Fairmont Hotel Vancouver”, said Millen. “This property holds a special place in Canada’s hospitality landscape, and I look forward to working alongside the talented team to continue delivering exceptional experiences for our guests.”
Mentorship and talent development have been among Millen’s most rewarding professional pursuits, as he takes pride in supporting team members as they grow within Fairmont and the broader hospitality industry.
Outside of work, he enjoys cooking, cycling, camping, and golfing – fully embracing the West Coast lifestyle he is proud to call home once again.
About Fairmont Hotel Vancouver
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downtown Vancouver. A registered heritage property, the hotel has been a symbol of timeless elegance and impeccable service since 1939, blending rich history with modern sophistication. Guests can enjoy unparalleled hospitality in beautifully appointed rooms and suites, along with world-class dining experiences, including seasonal offerings and afternoon teas. With a prime location near Vancouver’s most sought-after attractions, Fairmont Hotel Vancouver provides service and hospitality that has earned it a top spot on the 2024 Condé Nast Traveler’s Gold List and a 4-star rating on the 2025 Forbes Travel Guide.